leadership Archives - Inside Retail

My 10 fundamentals of retail

One person’s take on getting the basics right.

True leadership is not a “yes” brigade

Opinion: A true leader should not be held to the old guard’s ways.

Productivity: A measure of leadership

What really drives employees to be more productive.

Four types of ‘pseudo’ leadership and how to avoid them

Four types of leaders who wield ‘pseudo authority’. 

Retail learnings from the vision and legacy of Apple

Brian Walker on why many retailers try to copy Apple in their shop designs yet fall short in the actual implementation.

Any elephants in the room?

For all the projects, training schemes, improvement programmes and fast-track systems, retail still finds itself as a last resort to prospective employees.

When was the last time you measured your customer service?

Why are retailers focused on ‘experience’ when they can’t get basic customer care right?

State of the stockroom

Are retail warehouses a moneymaker or black hole?

Why Australian organisations can outperform European peers in tackling modern slavery

How will Australian companies fare when the Australian Modern Slavery Act comes into effect later this year?

Retail’s plastic onion

A proposed cutback of the single-use checkout bag is but a diversionary ploy.

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