The NPS was launched in an era before Facebook, Instagram, LinkedIn and Snapchat. Is it still relevant?
Shopping apps turn customer data into profits.
A sneak peek at what’s featured in tomorrow’s edition of Inside Retail Weekly.
Pet retailer gets ex-Qantas exec, reports revenue rise.
Retail Doctor Group uncovers some interesting insights on the e-commerce giant’s local launch.
Fashion giant debuts program ahead of global roll-out.
Does having more likes necessarily mean a promotion has been successful on Facebook?
“It’s incredibly important to show you are walking the talk and not just greenwashing.”
Debunking key delusions surrounding customer service in retail.
Supermarket announces new frequent flyers partnership.