omnichannel Archives - Inside Retail

The new retail acronym you need to know

ROPO, or ‘research online, purchase offline’ is the latest buzzword.

Majority of consumers still prefer in-store shopping

Sixty-three per cent of Australians prefer the bricks-and-mortar experience.

Two million households to receive first eBay catalogue

The online marketplace is encroaching on bricks-and-mortars’ territory.

The relationship between online and physical retail? It’s complicated.

What we can glean from the past Christmas trading season.

Here’s what the data says about the way we buy clothes now

The customer purchase journey is complicated.

The apocalypse has been cancelled

The death of traditional retail has been predicted with increasing grimness for years now. But the numbers and trends tell a very different story.

Why Intelligent Fulfilment is the future of customer experience

How warehouse operations can become more intelligent.

Consistency is key for traditional retailers growing online

For Pillow Talk, adopting an omnichannel approach has been about evolving our offering based on our customers’ needs rather than our own.

Out with the old, in with the new Cue

Fashion firm continues on journey to create seamless shopping experience.

Why is Myer so unlucky?

Stuart Bennie thinks it’s time to park the technology mumbo jumbo for a while.

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