online Archives - Inside Retail

EBay still dominates online shopping in Australia

A new ranking reveals the most visited retail websites in Australia.

Facing the great slowdown

A post-Christmas lull has set in for many retailers as online tempts bargain-hunters.

ABC’s retail business “increasingly unviable”

The broadcaster’s commercial arm considers exiting the retail business.

Retail spending up, online spending slows

Latest reports by the ABS and NAB suggest consumer confidence is returning.

Trust still a hurdle for online-only retailers

New research reveals that online-only retailers like Asos and The Iconic are least trusted by consumers.

When was the last time you measured your customer service?

Why are retailers focused on ‘experience’ when they can’t get basic customer care right?

Online sales growth slows

SMEs outpace larger retailers in May.

Amazon announces dates for major shopping event, Prime Day

Australian shoppers, who have only recently been able to sign up for Amazon’s free shipping and loyalty program, Prime, will kick off the event.

Customers struggling with returns are losing thousands

Survey: Two-thirds of shoppers aren’t returning low-value items.

‘Price and lack of range’ spurns Aussie Amazon shoppers

Report: Most popular shopping categories confirmed in new research.

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