online Archives - Inside Retail

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When was the last time you measured your customer service?

Why are retailers focused on ‘experience’ when they can’t get basic customer care right?

online,e-commerce, ipad

Online sales growth slows

SMEs outpace larger retailers in May.


Amazon announces dates for major shopping event, Prime Day

Australian shoppers, who have only recently been able to sign up for Amazon’s free shipping and loyalty program, Prime, will kick off the event.

eBay, ParcelPoint

Customers struggling with returns are losing thousands

Survey: Two-thirds of shoppers aren’t returning low-value items.


‘Price and lack of range’ spurns Aussie Amazon shoppers

Report: Most popular shopping categories confirmed in new research.


From the source: Luke Longo, CEO, Aquila

We chat with the heritage menswear firm’s chief executive.

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Warnings of ‘online catastrophe’ in domain name shake-up

Dispute between domain body and members could impact anyone with a website.

Online Shopping 1

$31b lost via ‘office shoppers’

Shopping online during work hours costs businesses, according to research.


Cryptocurrency e-commerce store launches

Entrepreneur bets on long-term future of digital currencies.

Kikki K chadstone

Kikki.K to accelerate global growth

Stationery firm signs deal with key supplier.


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