process Archives - Inside Retail

So what’s the game plan now for Myer?

Retreating to the defensive ground of ‘glorified Kmart’ out of fear, deeply entrenches the very problems that are killing the struggling retailer.

Retail would be much easier if you didn’t have to deal with those damn customers!

How blind and inflexible process adherence is destroying customer relationships.

Keeping the main thing, the main thing

So what exactly has the internet changed if not our fundamental consumer behaviour?