Why are retailers focused on ‘experience’ when they can’t get basic customer care right?
Retailers need more than hope to change their trading results.
Focusing on customer complaints can have a range of negative impacts on businesses.
Asking for systemised likes and ratings after every transaction is only going to end up alienating customers.
The paradox of putting our most inexperienced staff in front of our most experienced customer.
One of the most important components of any successful retail business is its frontline staff.
E-commerce giant gets mixed response to latest delivery play.
There are very few retail businesses that can afford to lose 20 per cent off the topline and survive.
Why marketers need to collect validated customer feedback data to combat this issue.
Why do business owners tolerate mediocre sales people?