staff Archives - Inside Retail

Never mind the features, feel the benefits

People rationalise product features with their brain, but they buy benefits with their heart.

Retail learnings from the vision and legacy of Apple

Brian Walker on why many retailers try to copy Apple in their shop designs yet fall short in the actual implementation.

When was the last time you measured your customer service?

Why are retailers focused on ‘experience’ when they can’t get basic customer care right?

Ikea to hire 16,000 staff by 2030

“We’re hiring for jobs that don’t exist today.”

A moment for Santa’s retail helpers

There is nothing more gratifying than a leader sharing esteem to drive improvement.

The theatre of Christmas retailing

Brian Walker says it’s showtime for retailers – and time to maximise trade during the crucial period.

Should you leave customer care to the least trained staff?

The paradox of putting our most inexperienced staff in front of our most experienced customer.

How not to delegate

If you want to get promotion don’t empower your staff.

Recruitment app targets millennials on mobile

Tech firms looks to become the ‘Tinder for jobs’ among young Australians.

Our people aren’t stupid

In a world preoccupied with performance at all costs, the language of ‘staff loyalty’ does not fit.

x

SUBSCRIBE
FREE NEWS BRIEFS Get breaking news delivered