Customer satisfaction is on the rise for some of Australia’s largest retailers.
Several major retailers have unveiled dedicated data and analytics units tasked with turning customer information into actionable insights.
A sneak peek at what’s featured in tomorrow’s edition of Inside Retail Weekly.
Ambiguous goals, potential fraud and massive amounts of data – developing an effective loyalty program is easier said than done.
Big names on board as e-commerce giant kicks off new membership program.
Struggling discount department store firms up its turnaround plans.
The true measure of a retailer’s ability is the management of its gross profit.
After a long career leading operations for big UK firms, this executive is now raising the local profile of an iconic label.
Sticking to polished processes and protocol that look good on paper, won’t help to reignite retail fortunes in today’s world.
Just as retailers have to trim their goodwill and asset valuations, shopping centre owners will be confronted by the same imperative as rents find their level in the new retail dynamic.